the server is down

pic from The Guardian

I love my ISP, I really do. Because it's free. I guess that's the greatest benefit of living a block away from a McDonalds, being able to ride their free wi-fi from home. That and their pop art beautification of the nighttime sky - it's a splendid sight, watching the moon rise over those golden arches. But what do you do when their server goes down, which is increasingly frequent. It doesn't seem right to complain, plus I'm pretty sure the pimply-faced kid at the counter just doesn't care.